Frequently asked questions
Can't find an answer? Reach out to our team and we'll get back to you within one business day.
Getting started
Can I migrate from my existing HRIS?+
Yes. PeopleHQ supports CSV imports with field mapping so you can bring over your employee data from any existing system. Most teams are fully migrated within a day.
How long does setup take?+
Most teams are up and running within an hour. Import your employee data, configure your leave policies, and you're ready. Our onboarding specialists are available for a free 45-minute setup call.
Do you offer a free trial?+
Yes. The Growth plan includes a 14-day free trial with full access and no credit card required. The Starter plan is free forever for up to 10 employees.
Payroll & compliance
How does payroll compliance work?+
PeopleHQ automatically calculates SSS, PhilHealth, Pag-IBIG, and BIR TRAIN Law deductions for Philippine payroll. We update rules whenever legislation changes — you don't need to lift a finger.
Which payroll setups do you support?+
We support monthly, semi-monthly, and weekly payroll runs with full Philippine statutory deductions. Additional country support is on our roadmap.
Can I run payroll for contractors and full-time employees separately?+
Absolutely. PeopleHQ handles contractors and full-time employees with separate payment runs. Both flow into the same reporting dashboard.
Security & privacy
Is employee data secure?+
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We comply with the Philippine Data Privacy Act (RA 10173). Enterprise plans add field-level encryption and dedicated key management.
Where is data stored?+
Data is stored on enterprise-grade cloud infrastructure (AWS ap-northeast-2) via Supabase. We follow industry-standard security and availability practices.
Who can see employee data?+
Access is fully role-based. Employees see their own data, managers see their direct reports, HR admins see everyone. Every access is logged in the audit trail.
Teams & permissions
Can managers self-serve without involving HR?+
Yes. Role-based access lets managers run 1-1s, approve leave, view their team's performance, and initiate hiring requests — without waiting for HR every time.
Do you support multi-location teams?+
PeopleHQ supports multi-branch and multi-location setups within the Philippines. International payroll support is on our roadmap.
Is there an employee self-service portal?+
Yes. Employees get a personal portal to view payslips, request leave, update their personal details, complete onboarding tasks, and access company documents — all without emailing HR.
Still have questions?
Our team is happy to walk you through anything. Typical response time is under 4 hours.
Contact us