FAQ

Frequently asked questions

Can't find an answer? Reach out to our team and we'll get back to you within one business day.

Getting started

Can I migrate from my existing HRIS?+

Yes. PeopleHQ supports CSV imports with field mapping so you can bring over your employee data from any existing system. Most teams are fully migrated within a day.

How long does setup take?+

Most teams are up and running within an hour. Import your employee data, configure your leave policies, and you're ready. Our onboarding specialists are available for a free 45-minute setup call.

Do you offer a free trial?+

Yes. The Growth plan includes a 14-day free trial with full access and no credit card required. The Starter plan is free forever for up to 10 employees.

Payroll & compliance

How does payroll compliance work?+

PeopleHQ automatically calculates SSS, PhilHealth, Pag-IBIG, and BIR TRAIN Law deductions for Philippine payroll. We update rules whenever legislation changes — you don't need to lift a finger.

Which payroll setups do you support?+

We support monthly, semi-monthly, and weekly payroll runs with full Philippine statutory deductions. Additional country support is on our roadmap.

Can I run payroll for contractors and full-time employees separately?+

Absolutely. PeopleHQ handles contractors and full-time employees with separate payment runs. Both flow into the same reporting dashboard.

Security & privacy

Is employee data secure?+

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We comply with the Philippine Data Privacy Act (RA 10173). Enterprise plans add field-level encryption and dedicated key management.

Where is data stored?+

Data is stored on enterprise-grade cloud infrastructure (AWS ap-northeast-2) via Supabase. We follow industry-standard security and availability practices.

Who can see employee data?+

Access is fully role-based. Employees see their own data, managers see their direct reports, HR admins see everyone. Every access is logged in the audit trail.

Teams & permissions

Can managers self-serve without involving HR?+

Yes. Role-based access lets managers run 1-1s, approve leave, view their team's performance, and initiate hiring requests — without waiting for HR every time.

Do you support multi-location teams?+

PeopleHQ supports multi-branch and multi-location setups within the Philippines. International payroll support is on our roadmap.

Is there an employee self-service portal?+

Yes. Employees get a personal portal to view payslips, request leave, update their personal details, complete onboarding tasks, and access company documents — all without emailing HR.

Still have questions?

Our team is happy to walk you through anything. Typical response time is under 4 hours.

Contact us